Email to USAA is useless, so I'm sharing it with the public instead.. Not that it surprises me at this point, but I figured I should point out that it "ought" to be illegal for USAA to continue to hit service members with maintenance calls, all while you also deny them access or even to be able to see their account. The suggestion USAA "serves" anyone other than themselves is profoundly grotesque.
-Background here: I wasn't allowed to transfer funds electronically from a USAA account, TO a USAA account, because it wouldn't be "recognized" and credited to the account "in time".. I was forced to do a "wire" transfer instead, involving operators, and human input, to transfer my funds.. THEY INPUT the WRONG information. My transfer that THEY wire "assisted" with, FAILED.. No one informed me there was any problem with the transfer.. No one told me they were about to sell off my account, even though they could see in notes that I'd ATTEMPTED to move necessary funds. USAA sold off from my brokerage account, (in a manner against their policy of "top to bottom") and created a REALIZED loss of over 17 thousand dollars, (because the "wire" transfer THEY did, for $388, FAILED). THEN, when I want them to FIX the problem THEY created, they DROP me as a customer. What that MEANS is I'm not able to SEE or INTERACT with my account directly, WHILE they're hitting me with "maintenance calls". How can that possibly be legal?
I am sorry to hear about your experience. I have sent your comment over to our banking department for further investigation and review. Thank you for posting here in the community.