Two years ago I went around and around on a transfer install of the ADT system. The company messed up my billing so bad; it took 6 months to fix and they brought the wrong equipment out for installing. I would have been charged more to get what I already had at my prior house, so I went with what they brought. I am finally out from under my $49/mo contract and looking to switch to Smith Thompson. Everyone in my neighborhood has been disappointed in the response time ADT has provided along with the high monthly fee. After researching neighborhood feedback, we are happy to be making the switch AWAY from ADT.
USAA, I went with ADT bc you are linked with them. You have the power to build better relationships with a better security company.