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In a climate when banks are working on every possible way to seperate us from our Money, USAA has created tools to do the opposite. Every single time I have called a customer service rep I have hung up happy. I have praised them for their assistnace and exceeding my expectations. USAA has proven themselves and it has translated into my convincing two family members to close their accounts at their profit focused bank for a customer focused one. Thank you USAA, for making our lives easier!