When my husband passed away in 2010, the USAA Survivor relations team contacted me and helped me get through some very difficult times. They were sensitive to my needs and maintained contact with me for months until I became more confident with my finances. I rely on USAA for insurance, banking, loans, and investments. There's something to be said for such a large organization who has such a caring attitude for their members. I recommend USAA to people all of the time. I've been a member since 1974.