I was trying to get some answers why my home insurance policy is twice the going rate of others. I have 3 different houses and USAA is charging double what my rates are on the others. I called and spoke with a "representative" who proceeded to put me on hold for 15 minutes. When I couldn't wait for USAA any longer I hung up and called back only to hear the offices were closed. Solid service yet again USAA. If you have any questions, I will be on the phone looking for another insurance provider that doesnt act like the clients work for them.