I was trying to get some answers why my home insurance policy is twice the going rate of others.  I have 3 different houses and USAA is charging double what my rates are on the others. I called and spoke with a "representative" who proceeded to put me on hold for 15 minutes.  When I couldn't wait for USAA any longer I hung up and called back only to hear the offices were closed.  Solid service yet again USAA.  If you have any questions, I will be on the phone looking for another insurance provider that doesnt act like the clients work for them.


Dear CJYamaha,

Thank you for posting. We are working to have a specialist reach out right away to help address your concerns.