I've been a member for 10 years and in 10 years I have nothing but praise for the outstanding service I have always received from USAA. They have always made me feel like I am very important and they have always followed through on their services. Its not just words but also actions and USAA should be the model that other companies need to follow. They should be exhibit A of what a company with integrity looks like. The exemplify taking care of their customers instead of taking advantage of them. I am a proud loyal customer of USAA, and please don't change a thing, your foundation is rock solid!