USAA Operator Quality has been degrading throughout the years

Highlighted
Occasional Contributor

When I joined USAA over 30 years ago, there were several things that were attracting versus the standard bank/services however for the past years Ive seen the service decline, lack of professionalism and colloquial expressions.

Please stop the use of cliche words and colloquial expressions.

After three decades, the prospects for cancelling my membershiop is getting to become a reality.

Please stop hiring contracted cheap services or whatever youre doing to cut cost. The agents before were noticeably profesional and helpful, USAA Quality, no longer.

Sad to see such a wonderful icon desintegrating to just another offshore quality agency :(

1 REPLY

Highlighted

@cvelezconty, I appreciate you taking the time to share your feedback. This is disappointing to hear. I will share your comments with our team. We continually look for opportunities to improve our products and service and your comments will help us do so. If you need further assistance, please let us know. - Ben