I've been a USAA member for over 29 years and am sad they are slowly pushing me away from using their services.
First, they no longer offer homeowner isurance in Florida. When I bought my new home I had to use a different company. (The company USAA referred me to was almost $500 more expensive per year than the one I used.)
Second, my auto insurance went up to almost $5,000 per year to insure 3 cars. I have had no accidents or tickets for almost 20 years. I was able to use AAA and get the same coveage for less than half the USAA quote.
When I called to ask what ever happened to member loyalty the repr and supervisor could really care less. It is sad to see a company sink so far in the quality it provides. I used to rave about USAA and now I'm at the point where my raves have turned into rants.