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Contributor

I've been a USAA member for over 29 years and am sad they are slowly pushing me away from using their services.

 

First, they no longer offer homeowner isurance in Florida.  When I bought my new home I had to use a different company.  (The company USAA referred me to was almost $500 more expensive per year than the one I used.)

 

Second, my auto insurance went up to almost $5,000 per year to insure 3 cars.  I have had no accidents or tickets for almost 20 years.  I was able to use AAA and get the same coveage for less than half the USAA quote.

 

When I called to ask what ever happened to member loyalty the repr and supervisor could really care less.  It is sad to see a company sink so far in the quality it provides.  I used to rave about USAA and now I'm at the point where my raves have turned into rants.