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Thomas & Theresa;
I am sorry to hear about your recent misfortune.
That said, I am glad USAA was (and are still) able to assist you and your family.
If you have a some POSITIVE FEEDBACK then click here to start the process of telling USAA all about it.
USAA would love to hear about an USAA Employee whom (in your experience) went "above and beyond call of duty".