I became a USAA member 5 years ago when I married my husband. In that time, they have been the most patient, understanding, fantastic people. I myself work at a bank, and I try to model my actions to those of the wonderful USAA employees who have assisted me throughout the years. I tell all of my family and friends that we have EVERYTHING with them, from homeowners insurance, loans, deposit accounts, to my brand new son's savings account. I even got my dad to switch to them. USAA is my one-stop-shop when it comes to financial needs, and after a recent account fraud issue, the way they helped me, I know I will never go back to a regular 'bank'. You have a member for life!