I'm sorry to hear about your terrible situation. If I may offer a few tips...
First things first, get an account set up with another bank and imediately change any direct deposits while this situation remains unresolved. Do not allow another dime to be deposited into any USAA accounts.
The Consumer Financial Protection Bureau , a .gov website, has been helping people like you when their banks do not follow federal regualtions or consumer protection laws. You can call them at 855-411-2372 for assistance. You can file a complaint regarding the issues you describe. Articles in Forbes, CNBC, and several other major news organizations say the agency is getting some very productive results for consumers.
I know this is a nightmare for you, but take a deep breath and don't go down without a fight.
Best wishes and prayers for a quick resolution...
I was looking for something else and happened upon this post. I am so sorry this happened to you and your family. I don't have any financial advice but only prayers for you and your family! God is good and his plans are not our own and we will praise Him in this Storm. May you guys be blessed!
I'm with Tino34, my prayers are with you also, as i know how much a nightmare this can be. I also went through a theft crisis, but not as serious as yours. We had over $1000 in online purchases from our acct. with Navy Federal, which i would like to say handled the situation wonderfuly. They credited our acct with the money that was in question until the situation can be resolved, and started investigating immediately. Now the only downside is once the situation is resolved, they may or may not recope those funds back, but it depends on the circumstance, which i feel in your case, should be insured. I also agree with ARi33, to immediately cancel all cards, checks, and anything that is linked to that account until its resolved. I truly pray that God will lead you through this dark time in your life, although i'm not a veteran, my husband is in the military (navy branch). but i am disabled. I also know that God will provide, and no weapon formed against us shall prosper, so you hang in there and stay in prayer. God bless you!!!