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Ok! On October 22, 2010 we overhauled our automobile and home owner' s insurance which included a switch in insurance companies. We spent a great deal of time with all the entities involved in the process. The USAA representative (Aaron)stayed on the phone with me throughout the entire process; he was able to directly speak to representatives from the other businesses on my behalf. WOW! It made the process so much easier because the USAA representative knew all the right words to say. Unoubtedly if I had tried to do the same I would have encountered many questions to the point of price haggling. I never had any financial institution advocate on my behalf in such a way. WELL DONE USAA and Aaron!