I have been working with USAA to refinance my home. After 5 months we have come to an impasse.
I have been asked to fill out form several time form I had already filled out. Credit inquiry forms that I have filled out and ask the same questions over and over.
I have great credit. I make very good money, the amount of loan is less then half the value of the house and yet they continue to ask question , such as, a letter that explains rent in a house that I have not lived in for over a year, yet I have paid into a mortgage for over a year now, a 16 year old divorce decree.
I would never recommend USAA for a home loan. Ms. Incan the agent assigned to my loan has refused to continue my loan process citing that I have not provided all documentation. I have submitted all documentaition asked for.
What a scame and waist of time!