I lost my mother recently and needed to notify USAA regarding home owners policy changes as well as other changes. The representative was helpfu and kind during this difficult time. The transactions were effortless and smooth and I felt very reassured. She also informed me that I could call at any time if I had any questions regarding my duties as a trustee of the estate. I felt very comforted that I had someone I could call on should I have any concerns. I have never had a problem with USAA in any of my previous transactions regarding loans, banking or insurance policies and always been treated with respect and kindness. I can't imagine not being a member of USAA.