Since I did notice the hold time lately, I suggest that USAA sets up an phone system that will take your USAA# or SSN, which department you would like to speak with, and the reason for your call then give you the option to hold or have a representative call you back when they are avaliable.
Thanks for taking the time to share your feedback! We do currently offer this service, but it's only available for certain departments. We'll be sure to forward your feedback for consideration in the event the team expands availability. If there's anything we can do for you, please let know.