Stuck waiting over a week for the insurance estimate

I am just wondering if anyone else has been stuck waiting for their insurance estimates on a collision to get back to them. I wrecked my truck on Sept 9th. Then due to a mix up with USAA and the tow  company my truck did not get towed to wherever USAA insisted it be towed to for the official estimate to be done till the tenth. Now on the 12th I am being told that it will be another 2 to 3 days before I hear anything. Meanwhile I am stuck in another state and have had to call on my sister to come rescue me and give me a ride back to my home so I can care for my farm. Luckily I have neighbors who are worth their weight in gold and have been caring for my horses, goats, and other farm animals for the past week. If it wasn't for them I would be in a terrible bind. TO make matters worse my husband found out about the accident ONLINE from USAA telling him his truck had been possibly totaled and nothing else. He is in KOREA and had no idea if I was dead or alive along with our seven year old son. In retrospect it does not seem that this has been managed very well by USAA. I