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Contributor
The music they play while they park you on hold for 20 minutes really needs to change. No music would be great while I try to get my own work completed while waiting to speak to a customer service rep

2 REPLIES

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I agree wholeheartedly or at least some Metallica or something mellow like Bob Marley but not the fall asleep escalader music lol
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That's because they have to make sure they discomfort everyone equally. Something no one wants to listen to.