The music they play while they park you on hold for 20 minutes really needs to change. No music would be great while I try to get my own work completed while waiting to speak to a customer service rep


I agree wholeheartedly or at least some Metallica or something mellow like Bob Marley but not the fall asleep escalader music lol
That's because they have to make sure they discomfort everyone equally. Something no one wants to listen to.