I've been meaning to post here for a while, finally remembered tonight. I just wanted to say thank you to USAA for making my name/gender change in the system a complete non-issue. I have a local bank for depositing cash and getting my info changed over there was like pulling teeth. It's nice to see that USAA stands with transgender servicemembers, even if the military itself doesn't. The rep I spoke to was courteous and picked up immediately on what I needed; she was a league above and beyond what I've encountered elsewhere during my transition. Whatever you're doing to train these reps is certainly working.


Thank you so much~


Thank you Kris!

We are so very glad to hear of your positive experience and can hope we can continue to be your provider of choice! Thank you for your membership!