I just became a USAA member with in the last hour or two. My Police Department LT. (Retired Army 30+) spoke to me about becoming a USAA member. He told me about all the greatest benefits to include retirement planning, life insurance, vehicle insurance and college pre-planning. I read many positives regarding USAA. However, what disturbs me is a great majority of negative comments that I have read. Many negative comments come from individuals whom want to vent or simply members whom spoke with customer service and did not like what they heard. After reading the negative comments posted online; Heck, I don't know what to think or how to percieve what is going on with USAA. I honorably served my country some time ago. Years ago; thick in the sand. I just want to feel safe investing into a something that has my back.
If you have rental reimbursement and rent a car from a company other than Enterprise expect to get screwed in the claims reimbursement process and plan on spending a lot of time as well.
Why would you rent from someone other than USAA's supplier, Enterprise, and have them direct bill USAA you ask? Because you want the extra coverage provided free with most credit cards when you rent a car such as $0 deductibles.
But then try and get reimbursed from USAA for claims. A long process wherein they delay, call you a liar, lose your paperwork, attempt to get your repair shop to pay some of your reimbursement and leave you having to explain to your cc company the fight you are going through to get YOUR money. Ridiculous. USAA is a good buy on insurance, until you have to make a claim.