Sharon in Auto Loans is a godsend. Her cheerful and caring demeanor turned what was a very difficult situation for me, into a positive and wonderful experience. In this day and age, I find customer service severely lacking. This is not so with USAA and especially with Sharon. She made me feel as though we were old friends and that she really cared about what was happening in my life. I hope you realize what a jewel you have in Sharon. I will always do my business with USAA and have emphatically encouraged all my friends to do so.