That really is too bad for your situation, but this is in no way proof that USAA does not care about its members or you, this is only proof that you need to make sure to document your items better and I am sure that any insurance company would require this not just USAA, otherwise they would probably go out of business.
USAA does care about its members and we have had nothing but good experiences with them.
We had a claim through a previous insurance company and not only did we have to document and provide serial numbers for everything we also had to do our own research on the value and provide proof of that. It was a hassle but we understood why we needed to do it and complied. In the end we got our money and swithced to USAA to get better service.
USAA and all other insurance companies provide coverage that are subject to clauses relating to the loss. "CHEATED" Just as President Reagan is often quoted "trust but verify" USAA and other insurance companies ask you the insured to show proof of loss. This is an acceptable business practice in the insurance industry. One must take some responsibility and ownership. So where are the stolen guns now? The police will never be able to return them to you without serial numbers should they turn up some day. USSA lived up the insurance contract with you. Do not malign others for not keeping diligent firearm records. You have a fundamental right to bear arms and you take it for granted.
His assessment of ussa was accurate. So what he misspelled receipts? We went through the same garbage with them
Our home was burglarized and vandalized and we were victimized by USAA all over again. It has been a long drawn out process. When I messaged the claims adjuster stating that they low balled the items and we weren't able to replace all of our items; she had the nerve to insinuate that we weren't going to replace our items. We replaced a lot of our items out of pocket, and still have a lot to go. We are being victimized all over again. Our possessions stolen, now we have to replace what USAA low balled