I have been a USAA member for over 25 years. Have had auto/life/personal property/auto loan/banking products with them for years. Applied for an auto loan via online and was approved for less than I wanted. Called the next day and represenative put info through again after I disclosed additonal income I had not included before. Automatic (computer) underwriting came back with same amount. I asked why the additional income didnt make a difference and he said he would now ask actual underwriter (live person) to look at file. Was on hold for quite a while and when he came back on the phone told me that the underwriter was declining me altogether! Had I known this was a possibility I would have accepted the original answer and moved on. I have excellent credit and have had an auto loan with USAA before. Don't have late payments and would guess that my credit score is around 700 (if not better). Being a previous banker, I understand that my income ratio is way out of wack. I just prefered to obtain the loan without my husband's income. Funny how they will look at the debt we share, but not consider that he does bring additional income to the table. Again, I understand debt to income ratios and underwriting. However, found it amazing that with my payment history, credit score and customer longevity that they would actually decline me instead of just telling me they couldn't budge over the initial amount approved. I asked Gil (or whoever was above the initial contact) to have his manager contact me and 2 weeks later never heard from anyone. Needless to say, I plan on closing out any deposit accounts I have with USAA and will never use the Mastercard in the future. They really messed up this time!
