I think some members get this idea that USAA is a non-profit that supports the military out of the goodness of its heart.
So they're surprised when they get hit with normal things that all banks use to avoid losing money: NSF fees, holds on large checks, loan denials for bad credit, etc.
USAA has built its reputation as a business around supporting the military, but it is still a business. They're not going to take a loss just to help out someone who's struggling.
Welcome! I am glad you discovered the community and thrilled you commented! It is member comments like your that make me love my job.We truly are dedicated to serving our members here at USAA and it is so good to hear that we are making a difference in your life. Thank you again for taking the time to post and please don't hesitate to post again if you need anything (or have a comment, question, idea even random thought)!!
I have been a member of USAA for over 14 years and still love banking and doing business with them! In these past 14 years, we have had homeowner claims, bought and paid off vehicle loans, my account was hacked into and through all that USAA took care of us and never once have I had a bad customer service experience with USAA.
I am sure that at times, there will be an issue that arises that is complicated and takes time to resolve. Perhaps some people are overly anxious or easily dissatisfied. I'm not sure why there are so many negative comments posted here, but after 14 years of being a member, I am extremely happy with USAA and I am so grateful that my Grandfather served and that I am lucky enough to enjoy the privelages that came with his sacrifices.
Thank you USAA for always having my back, giving me great rates and products and most of all for the excellent customer service that I always receive!
You are so welcome! Thank YOU for being a member! We truly are so very lucky to serve people like yourself! Thank you for taking the time to comment and please, don't hesitate to let us know if you need anything!
I've been a member for 60 years and have had absolutely no complaints. Have had a couple of minor insurance claims, the adjuster arrived almost immediately, provided excellent help. Recently we switched to USAA banking and find it much easier to use than the brick and mortar bank down the street. Love that deposit by smart phone feature, too!