I have just recently discovered the Member Community tab on my USAA app, and decided to read some of the post my fellow members have left, and sadly a great deal of them have been on the negative side. I have only had USAA as an insurance company for only the past year for my car, however; I have been an account holder with them for almost ten years if not more, when my parents opened up accounts for my siblings and myself.
I have yet to be dissatisfied with the services of USAA, or it's employees. Given there have been times where billing mistakes occurred, or money was not transferred when requested or needed, but; in every case, the problem was resolved swiftly, either through a simple phone call, or I was informed about the mistakes, why they occurred and what I could do to prevent them in the future. Over the past few years my financial savvy has increased due in part to the helpful nature of your everyday USAA employee. I feel the need to point out, that like the rest of us, they work hard and deal with a massive amount of flak on a day to day basis. As a member of the Customer Service work force, I know that dealing with a frustrated, angry, or otherwise upset person, is taxing. Please be patient and polite.
In sum, you will never get perfect service every time. Good things fade and need to be polished again to retain their glimmer. The services you start with in any industry will always change over time, and people will not always like these changes, but that's why our support as consumers is important.
On that note: Thank you USAA, and thank you to all of USAA's employees. You have made more than a few of my days less stressful, and made me smile. Thank you.
