Right now I'm on a 20 minute hold to try and get through to customer service. Without notice USAA created another credit card account and transferred the balance onto the new account, keeping the old account open. Should be interesting, if my cell battery hold up, to find out why they did this.


this happened to us - check your messages. It's probably a new card to replace one compromised by the Target hacking back in Nov. - Dec.
Agree With Bob... Most banks wouldn't even bother.... USAA really does care!