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I've been a USAA customer for a better part of 20 years now. I have never had an issue completing every request. Their customer service is world class. I have never been so pleased with another service provider. Even at times of my highest frustration with a situation, USAA is able to provide outstanding service. I speak highly of every service I have ever had the pleasure in taking advantage of. When people are eligible for service with USAA, I constantly encourage them to sign up. Of those that I've turned to the brighter side of banking and every lifestyle necessity, all have been completely satisfied. Please allow me to thank USAA from the bottom of my heart. I look forward to outstanding service for the rest of my life.