Wow!! Navy Federal,
Thank you for posting in Community. This is not the experience we want for our members. We have escalated your concerns to a representative who will be contacting you. We look forward to the opportunity in resolving this matter.
Kidd1976 - I attempted to reach you by phone to discuss this issue but was unsuccessful and left a brief voicemail. I sent a detailed message to the secure message center. You can access it by logging on, clicking your name, then Alerts & Actions, then My Emails. Please feel free to contact us again should you have any additional questions.