AGREE wholeheartedly. add to that the ridiculous automated phone tree that seems to use 1986 technology, and if you can finally find your way to a live body, getting transferred to at least 3 different people- EACH TIME RE-VERIFYING 7 DIFFERENT ID NUMBERS (for security). to find someone who can actually "help" you. "oh, i can only handle deposit questions about odd numbered days, if you have a question about an even number day, let me transfer you again..."
its ridiculous, this place sucks!!! take your money elsewhere!!
-PK (member for 20 years until 2 months ago)
first of all, the rates arent better, look around. (they used to be). second of all, call me an elitist if you want but pi$$ing off your high $$ (also low maintenance) customers to cater to the food stamp crowd is not a sound business practice. if this place wants to be a pay-day loan pawn shop, good riddance.
30 year member here: USAA did not come close to paying the fair market value for a vehicle after an accident. USAA sounds friendly on the phone, mostly, but the BS is hollow when they don't do what they are paid to do - and that's insure us when things go wrong. USAA is riding on similar coat tails of GM, Chrysler and all the other bail out phonies who took the American public for granted and created shiny bowel movements that took the collective generosity of the country to rescue: corporate welfare! And look where GM, Chrysler and the others are today.
How many of you USAA defenders have ever filed a claim with USAA recently?
I filed a claim with USAA about a month and a half ago for hail damage (around $8,500). I submitted the claim online, reserved my rental vehicle, chose my own body shop, and scheduled everything through the website. It took 8 days from the time I submitted the claim till the day I picked my car back up. I never even had to speak to a representative on the phone. This was a texbook example of a hassle free claims process. This was my 5th claim with USAA over the course of my membership and it is always as hassle free as it was this time. I guess the fact that I always experience outstanding service makes me a so called "defender" or "sheeple".
I filed a claim for water damage in the kitchen due to a leaky pipe. $4000 of damage, they only asked that I take pictures of the damage (um, reasonable) and the next day they asked which account to deposit the money into, and by the end of the day it was sitting in that account.