I have been a USAA member for nearly 35 years, as the daughter of a retired Army LTC. As USAA'S Ad's state USAA has been handed down to me from generation to generation. Since I have been a loyal and VERY HAPPY USAA member, I have NOT had one single problem or issue. I have all my financial needs with USAA and I intend to continue being a very loyal and satisfied USAA member for many years to come. The customer service in every department that I do business with, is the absolute best!! The reps take their time and make sure all my service needs have been met and in most cases, exceed my customer service needs. KEEP UP THE FANTASTIC WORK, USAA!!