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My mother is an USAA member and I am her Agent in Fact and Trustee.  I just had the most wonderful experience with Laura at USAA.  Laura is the most helpful person I have ever dealt with to help manage my mom's finances.  She took nearly an hour with me on the phone helping me complete the documents to properly title and manage my mom's accounts. 

 

I don't normally take the time to hand out kudos, but Laura did SUCH A GREAT JOB that I felt it necessary to take the time to say THANK YOU VERY MUCH to USAA!   Keep up the great work (and keep Laura happy - she's a gem!)