USAA has become so illegitimate, it is unbelievable. they will not answer my email questions, their robo answering service always says the offices are closed and I can't get anyone to answer the question. This is ridiculous. This type of behavior by USAA is really a problem with legitimacy. I spoke with another insurance agent yesterday who says he just wrote a policy for another USAA former customer because they were unable with USAA prices. USAA is $300+ more per year than my new company and it was even more for another person who has a larger home than I.