We have been with USAA for several years and I swear they get better and better..My husband and I have been married for 10 years and we have been looking for an upgrade for my ring. One day I was playing around online and realized that USAA sold diamond rings. I was really excited because I was able to get the size/shape of the diamond I want that was in our budget. After we had ordered it, a week went by and I didn't see our order so I called and found out that there was some sorta mix up..and I brought it to their attention they apologized and overnighted it to us. They have the BEST customer service!! And I couldn't be happier with my ring..When I took it to a jewelers to get cleaned the girl at the counter said she has never seen such a beautifully cut heart diamond..I was really excited to hear that..It made me love USAA more!! So all I have to say is YOU ARE THE BEST USAA!!