I have been trying to talk to a manager about USAA's beyond bad APP and AI services. The new App is so bad it takes sometimes hours just to increase your ATM debit card limit. IEither USAA needs to fix their non-functioning APP or allow permanent increaes to Debit Card limits. Problem  with APP is that if you are OCONUS, it will not send you a security code to the foreign cell phone.....could be fixed with an email security code but that requires management to take action. I have been a member since 1977 and have never seen worse service......anywhere.

3 REPLIES

Hello @menschlich and thank you for reaching out. I'm sorry to hear of your experience regarding the update. I'd be happy to submit this feedback to the appropriate team for you, as we're always looking for ways to better improve the services we offer our members. I understand the seriousness of the situation. I have located your information and will engage a specialist to review the details. Thank you for speaking up today. ~Sarah 

Hello @mensschlich. In order for us to locate your profile we will need you to send a Private Message with your full name and email address/phone number associated with your profile. -Colleen

You are correct about not being able to get a security code on an overseas number.  That said, I am always given the option of getting the code via e-mail.  

 

Often you can even opt-out of the code during the phone call and they will just ask you further verification questions once you reach a representative.