good afternoon. 5 years of being a customer of USAA today I'm living what many people and many customers today discussed and live. I can not deny that you are good at some things, but not everything. for example, insurance adjusters, persons in charge of your case, do not communicate with you unless you send them an email, otherwise make decisions without your permission, and you as the customer, have to accept them. I had a traffic accident with my car on a snowy day, and to be exact 40 days ago, recently started working my car last Monday (March 30). USAA whole problem began when my claim handler contacted me telling me that they would take my car to a repair shop. not send my suggestions of workshops, just decided, my surprise was to get to that shop and see that my car was almost disarmed to make the estimate. and a lady representative of USAA, approached where my to help, but she was just as a customer, were her words to start the conversation, referring to the owner of the repair shop as if they were friends lifetime. she gave me approximate numbers which would be worth my car and what it would cost to repair and what would be a total loss, but she just was identified as a client, not as an inspector, is more, she valued the car at 28,000 dollars, to actual value of the car market. I decided to move my car to a workshop more credibility. and my claims adjuster does not like my decision, and she preferred to call the repair shop owner to confront me. thing to me not liking me. after that problem, the personal guest is over, and the calls were almost hostile and annoying. unfortunately my car was diagnosed another failure and has increased from $ 12,000 up to 17,000 dollars, coming close to the value of making total loss. but it turns out that my car of the year 2014, I shop at 28000 dollars and now has almost 11,000 miles, now costs 34,000 dollars for USAA and the state of Tennessee. I know the story is very long and boring, but I can not pass up this opportunity to express my feelings I and my sorrow for such bad service I am receiving. I do not mean all representatives, because they are only a few and they are the ones who make these processes more hard and bitter. after everything happened, another representative, she changed the policy, and I have not approved reimbursement for rental car by simply having three vehicles in my policy, she also did it without my authorization, and now as just my wife and I we mobilized in one car everywhere and I can not reach my work is never on time. so far I have not received more messages or calls from my handler claim. if my vehicle is repaired or total loss is given the same to me. I have to keep waiting until late April to finish repairing my car without rented vehicle without any messages. make decisions and estimates, but do not communicate with the client, to even let you know what the status of your case, I have approached in person almost 2-3 times per week to the bank and ask to speak with a representative, to know which again they have done, and decisions taken with my car. after all this expressed, they send me emails sent to a representative to help me buy a car with USAA, if indeed you are shameless.
