It seems we are all experencing difficulty with USAA. I agree with one of the post, USAA use to be the top insurance. Their customer service was second to none, now they are like being an a welfare line. The representatives does not seem to care or have knowledge of the issues you may need addressed.
My car was hit or something. Personally i don't know what happened to the car. Now I have had insurance with USAA since they first started all those years ago, I believe I started in 96' with them. Long time! Remind you I have full coverage on my vehicle, comprehensive and collision. This should cover whatever happens to the vehicle. Well I called in to let them know my vehicle has been damaged, they are now giving me the run around about fixing the repairs. Now I explained to them I don't know what happened to the vehicle, but they keep sending me emails asking if I can speculate about what happened. I'm trying to figure out why the that matters, I pay my insurance just fix my vehicle.
I too am trying to make contact with the President. He needs to know his company is going down the drain fast with the lack of support we as customers get from the customer service representatives. I am very disappointed in USAA right now, I have never had such issues, they are declining fast.
Hi Chocolate Covered,
I am sorry about the trouble this process has caused. On my end, it looks like someone has been in touch. Please let me know if you need anything else. Thank you.
I have been a USAA customer for over 20 years. My husband's truck was hit in a parking lot which not only did damage to the backend of his truck, but the front end as well when it was knocked into a retaining wall doing front bumper damage and caused the airbag light to go off. We took pictures of all of the damage and reported everything on the phone claim. USAA ONLY WANTED PICTURES- they said it was fast and easy! So we did that. Well- they only reimbursed us for the rear end damage! They said we would have to take it to a body shop and get a written estimate for the front end damage! SO.... we did!!! Now, we still can't get them to process our claim. I am REALLY upset about this. Not only that, when I tried to ask about the status, I was given the number to the USAA credit card information. This is now 30 days old. Unacceptable... NOT HOW TO TREAT A 20 YEAR MEMBER...