I've been with USAA for years and raved about them to everyone! Until now, I tried to refinance my auto loan through them and I've never had such a run around just for them to pretty much give up on me. I was told I was good to go with the loan except the needed one document that I provided in every possible way and it wasn't good enough each time. I spent 3 HOURS on the phone with different people because I kept getting tossed around and told to call back. I am seriously debating on staying with them now. It's really upsetting because other than this recent experience I LOVED USAA. but after being told that they couldn't do anything for me anymore well, that's a bit frustrating.
