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Contributor
I've been with USAA for years and raved about them to everyone! Until now, I tried to refinance my auto loan through them and I've never had such a run around just for them to pretty much give up on me. I was told I was good to go with the loan except the needed one document that I provided in every possible way and it wasn't good enough each time. I spent 3 HOURS on the phone with different people because I kept getting tossed around and told to call back. I am seriously debating on staying with them now. It's really upsetting because other than this recent experience I LOVED USAA. but after being told that they couldn't do anything for me anymore well, that's a bit frustrating.

2 REPLIES

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I got the same run around about a line of credit. Was totally bogus. I have excellent credit, no debt, tons of equity. If I can't I wonder who could?
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If they told you no, then it really can't be as excellent as you claim, right? There must become issues on your credit report that you are confused about.