Ordered flowers for my daughter and chose the "better" arrangement. When she sent me a picture, I was appalled. They didn't even look like the "good" selection. I emailed FTD and by the next morning I received a call from them. I knew it was not FTDs fault, but rather the florists, and told the rep as much. I also expressed that while I was under no expectation that they would look exactly like what was shown in the picture, I did expect something that looked much better than an arrangement I could have gotten from walmart. She asked what I would like to have done. I told her I would like a new arrangement delivered and if the florist was not willing to do so, I would like my money refunded to me. Within a few hours, I received an email letting me know my full purchase price, including delivery fee would be refunded to me. Within 2 days I received a full refund.
