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Limitless Contributor
I've been trying to upload an actual document - PDF - but can't seem to find a way. I can only find ways to send pictures. I can't even send email conversations I've had with other people. This is nuts. I have a copy of an accident report that USAA hasn't been able to get for weeks, which it got in a matter of minutes, that I need to upload as "proof", since they don't believe me.

4 REPLIES

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AlwaysHonest,

Thank you for your question. You can send a PDF by following these steps:

1. Log on

2. Go to My Alerts & Actions1step.png

3. Select "Send a new email to USAA"2step.png

4. Make sure to provide details about your situation and claim.

3step.png

 

I hope this helps!

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There is an even better way!

 

Go here:

scan.png

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This way doesn't work for anything other than a .jpg, or similar. I already tried. It goes to your gallery only. You can't get to your documents or PDFs.
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Oh, maybe you should train your claims specialists in how to do this. Mine had no clue except to say do a copy and try to paste it into the comment box which doesn't work very well.