I am disgusted and ashamed by the direction USAA has taken as a company. They have been known for many years as a customer service company for the military and veterans, but it does seem as though things have changed. On my recent claim denial I was told by the agent that I " just need to bite the bullet." I truely could not believe the smugness she took on denying our claim. Obviously I will be shopping for new insurance for the next couple days!
We're sorry to hear about your situation and would like to learn more about what happened. Please share a few additional details here: http://bit.ly/I8GjNZ and we'll get you in contact with a specialist on our claims team. They'll take your feedback about the experience and will escalate your concerns regarding the representative and their negative attitude. We hope to hear from you soon.