On August 2, 2021 my husband died at the house in our bed. USAA still has not sent me the money out of his account. My lawyer has sent documents and I have sent everthing they have asked for. Every week they need something different
@Lynn4014 - there should be a special group that works with you on this. If you still do not receive a resolution, I highly recommend posting your concern to the BBB's website and that will prompt someone from the President's office to give you a call. You then will have the opportunity to explain that back and forth that often occurs when working with USAA, etc. Good luck and I am very sorry to hear about your husband.
Hi @Lynn4104. Our condolences on the passing of your husband. I understand the seriousness of the situation. I have located your information and will engage a specialist to review the details. Thank you for speaking up today. ~Sarah