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Contributor

USAA provides a lot of false information. I have been a member since 2007 and used to love this bank. However, after the process of trying to buy a house, I have been let down. I wasted about 2 months of my time and a decent chunck of change trying to purchase a house because of the pre-approval they had issued. I told them every detail to my case and they told me I was fine. Now, they claim there was a disclosure they were unaware about and ater going through with house search, inspections, attorney review, etc., I was informed that because of the so called disclosure I never mentioned I am out of my money and hopes. USAA needs to get on their game, stay up to date and not provide false information.