this was obviously written by an employee, as the board is filled with the exact opposite story of this. nice try usaa, you arent fooling anyone. this place sucks, and i advise EVERYONE to get out now before they are in the midst of a real crisis. consider yourself warned.
And I would say that "i hate u s a a" is obviously someone who DOESN'T deal with USAA. I have been a USAA customer for almost 25 years, and no matter what the issue - car insurance claims, homeowner's insurance claims, banking, credit cards - their customer service has always been exceptional. When I'm talking with a USAA representative, they always leave me with the impression that they had nothing else to do that day except help me with my issue.
I have been with USAA for years and have always sung their praises. I am also a former employee who moved out of state which is the only reason that I am not still working there. However, I just had an experience with some reps on the banking end and have left me with a VERY sour taste in my mouth and wondering if there is a wave of new representatives out on the floor. This was not the service that USAA provides and the whole issue on this auto loan turned into a comedy of errors and not made right. Sorry USAA, my auto loans are going somewhere else.
This new third party company is not acceptable! My daughter blew a tire on the highway coming home from Texas. She was in a sparse area. She called USAA to get roadside assistance to come help her with the tire. The first person was trying to find her a local service station that could help her....told her it would be about an hour. Then a different rep called and told her there weren't any services close enough....sorry, can't help you. They offered to call the police department from the nearest town to see if they could help. She told them to forget it, her parents were on their way.....an hour away. Thanks for outstanding roadside assistance and knowledgeable customer service...NOT!!! What good is this service if it won't work for you when you really need it?! Thank God she had us to help her. Not happy at all!
Customer Service should be a top priority; therefore, mistakes and errors that take more than a week to correct
or be made aware of by USAA is unfair to the customer. Yes, I believe that evaluation of customer service is
mandatory, and needs addressing. I won't go into details with account errors but, I assure you it was not