In my opinion,and experiences USAA is a good company;however, USAA Savings Bank is difficult to do business with. I went in to have a document notarized, and they wouldn't do it unless they wrote N/A across certain areas of the document. This would have delayed the closing on a house I was selling in NY. The answers I got on why they wouldn't notarized the document, didn't make sense. I felt there was a lack of common sense and knowledge. I never received an intelligent answer on why it couldn't be notarized without scarring the document needed by the title company. I immediately went to ENT Credit Union, and it was easy and quick. When I told them that USAA FSB bank wanted to do to a very important document, they didn't understand. However, ENT trusted me!