This is one (the only, actually) USAA department where I have had difficulties. I won't go into detail but my experience with the auto insurance unit has been less than par. I am not talking about the customer representatives or supervisors, they have all been great. But somewhere above them in the pecking order are those who seem oblivious to the notes about conversations those folk have had with "members." (I put this in quotes because that's what we are and not merely account holders like in other banks. Unless I am mistaken, that is.) I even discovered my insurance policy had been canceled only when I received a letter from the DMV informing me of same and advising me that I had something like a week to get it reinstated or my drivers license would be suspended and my registration revoked. So there is definitely room for PRO- active improvement here. However, I have never had any other problems with this department, and this particular situation, which began last August and is still continuing hasn't dampened my appreciation for USAA. 30+ year member.
