I had to resolove an issue today by phone with USAA. It was no one's fault, an honest mistake.
It had to do with payment and information. I was on the phone updating info, talking to 2 departments
and making sure that all was handled. As has been my continued experience as a proud member of USAA,
each representative I talked to treated me with the utmost courtesy, effiency and respect! This level of continued excellence is why I stay a USAA member, and am pleased to have been able to extend this benefit to my family!
These days a lot of ranting is done on social media, including this site. Life is too short to spend being angry! This company will bend over backwards to help you, as they always do ask "Is there anything else I can help you with today?" Just tell them your concern, and they will make a reccommendation to meet your need! And oftentimes I find I am pleasantly surprised with their suggestion, and it is just what I needed. I have been a member for 20 years, and I have never known them to make an error before. I hate to think how many mistakes I have made in that timeframe...
You just have to ask yourself is the glass half empty or half full?
Every big business, and USAA is no exception, has Good Days (where they get things right) and Bad Days (where everything seems to go wrong), and even on the Good Days the individual employees might be having a Bad Day.
All in all, I have found that USAA (as a whole), and USAA employees (on average) have more Good Days than bad.
It is my continued hope that USAA Management reads the "rants' on this Member Community Forum and use the individual Member comments to improve their services and maybe create even new ones.
On a side note, everyone should read my POST at the following LINK:
Thank you for participating in the USAA Member Community Forum.