Unfortunatley I too have recently experienced this. Been a satisfied customer for years, maintained loyalty with the higher rates because of their understanding of military life. Have had insurance, checking, savings, multiple auto loans (was going to refinace current vehicle...key word "was"). So I tried the mortgage pre-qualifcation to purchase my retirement home (as I will be retiring in a year). That was a mistake. I am denied because the home I am looking to purchase is two hours away from where I am stationed (I thought I was lucky to be stationed near where I wanted to retire). This two hour commute puts me outside of primary residencancy somehow and they can not support me on my way out of the military unless I now put 15% down on my "second" home even thought this will be my only home. I am in the process of finding a new credit union to shift ALL of my accounts/services because if this is how you treat a loyal customer in good standing with multiple services/accounts/and previous loans....no thank you.