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Dear AngryDad,
I cannot begin to imagine the stress that this situation has caused. I am so sorry that you have not gotten wheat you need from our resolutions team. We would like to get you in contact with someone who can help you now. Could you please send us an email at socialmedia@usaa.com and include some brief details about your situation and your member number? We look forward to hearing from you and getting this situation sorted. Thank you.