The account for possible fraud. Did they call and ask me if I wanted to clean out my acct and donate it to a random person in ok? Nope. Found out about it the next day when checking my balance. So then when I challenged usaa about it, I was told sorry for our mistake the money will be refunded in approx 3-5 days. Three days later I called to check on the status and after 90 min on phone and being hung up on at least twice, I was finally told that no progress had been made on the case, and to expect 7-10 more business days. Swell. So get to spend Christmas on empty checking account. Oh yeah, the wonderful lady in executive resolutions (don't be fooled they don't actually resolve anything) then had the gall to ask of I'd like to take out a short term loan with her to cover myself until usaa gets thru investigating themselves and places my money back into the account they let someone into. Too much typing. Just watch out and don't believe ANYTHING this company tells you. They're in for their profit, they just prey on vets more than most.
