Been a member for 25 years

Hi everyone,
I've been a USAA member for 25 years. Two weeks ago I was scammed during a job hire because someone had altered the checks I was to use for work equipment. I deposited through the app and only spent what was available. The app didn't detect that they had been altered but I have spoken with the fraud team, executive assurance teams and numerous techs. Even spoke to a manager, after multiple requests. My only source of income is my army disability. USAA took every penny as soon as it was direct deposited. My account is still $1800 in the negative and all the help I've received is that it's my fault and I'm responsible!? So, this wonderful military friendly bank didn't care about the fact that I couldn't pay any of my bills or even purchase groceries and gave me no other options. I would NOT advise anyone to trust an institution that, on their home page says they will help you with every stage of life, is uncaring, unconcerned and callous enough to not allow a single portion of my disability to be available. That's even after I told them I would pay for it but could there be a payment plan? They truly only care for your money. Please spread this story to people that you don't want to see taken advantage of by USAA.
Good luck if you stay. The last 5 years have gotten continuously worse.
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5 REPLIES

I wholeheartedly agree and understand. My account was compromised last week. I did my part in making sure the bank was aware and I actively got things taken care of so that my 22-year-old account could be closed and another opened. When your debit card is compromised, they make the switch, easy-peasy. Not with a checking account. It's like I am not even a member with the questions under the guise of the "Patriot Act". Where is the money coming from that will be going into this account?

What will you be paying for with this account? Ummm, the same thing I did for 22 years!!! I am in cyber security. These are not questions under the Patriot Act requirements. I just opened a new account while waiting for this to be taken care of at a credit union I got a better car rate at, and they did not ask these questions. The righting has been on the wall. Customer service at a Mcdonald's drive-through is more consistent than what I have dealt with as of late.  I encouraged many military brothers and sisters to come to USAA, I will tell them of this treachery. Also....I am paperless. I was told if I wanted access to my statements, I would need to download them by the end of the night. Glenda, who was stellar totally me she could not believe it when she asked. RUN, do NOT walk away from USAA. 

@Bionic20Goddess12, we are sorry to hear of your experience. I will engage an account specialist to review your concerns.  We appreciate you letting us know. ~JM

 

Sorry for all the spelling/grammar issues. Difficult to do on phone. 

Hello @AlmostHomeless, I understand the seriousness of the situation. I have located your information and will engage a specialist to review the details. Thank you for speaking up today. ~Sarah 

Let me guess... it was an Offshore Company and they sent you a check from maybe Uhaul?

If so, they are targeting Veteran's through social media apps with the promise of a job in these trying times.

I had a family member that luckily called us immediately after making the deposit online to their USAA account and we were able to circumvent any loss.  They too were to use the funds for "Equipment" but only could buy through Venmo to the "companies" own vendors.

This is a sad situation that is happening a WHOLE lot!