Recently I have started the process to refinance my home with USAA. It is hands down the worst experience I have ever had in my life. I have been given so much misinformation and lies that I feel that I need to contact pre paid legal and report them to whatever government agency oversees truth in lending. I have decided to lose my $350 good faith deposit that they stole from me with lies and close all my accounts with USAA after twenty years of banking with them. The USAA I knew and loved no longer exists.