Hard L - Sorry to hear you are having difficulty. There are currently no known issues. Please call our technical team for help at 877-632-3002 and say "technical support" at the prompt. Thanks, Jason
You definitely need to call USAA and ask for website assistance. If you have an iPhone, computer (MAC or WINDOWS), or Android device that is newer then 5 years old you should have no problem accessing the USAA website.
Eric A. Nicolaus
45 year member