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Contributor
We had just finalized the contract of our home sale and my wife and I were toasting to the occasion. 10 minutes later a hail storm came through and totalled my roof. I was preparing to leave the next day for 3 weeks of training and 1 week after that we were closing. USAA prioritized my claim and had someone at my house the next day. They explained everything to my wife and I, while I was on speaker phone. The insurance check was in the bank 2 days later and my new roof was complete in a week. There was no delay in closing and the buyers (who were USAA members) had a new roof. The customer service was phenomenal as always and the appraiser on site represented the high standards of USAA. Just another example of why I will always use USAA. Thanks for serving those who served!